Taproom Support
01Release-day pickup issue for mug club member
Assigned to Hospitality
Support Software Brewed for Craft Beverage Teams
Keep customer support as polished as the beer you pour.
BrewDesk gives breweries, cideries, and craft beverage brands a single helpdesk for taproom issues, account requests, customer questions, and release-day chaos.
2 min
average time to route new issues
3 teams
support, sales, and taproom ops in sync
100%
built for craft beverage workflows
Today's QueueLive Ops
Wholesale Accounts
02Distributor requested rush keg allocation update
Escalated to Sales Ops
Customer Care
03Damaged shipment reported through contact form
Auto-routed to CX queue
Neon Connection
DATABASE_URL detected and ready for server-side features.
Purpose-built platform
A support stack that understands how brewery teams actually work.
BrewDesk combines modern helpdesk fundamentals with operational workflows for breweries, tasting rooms, clubs, and distribution teams.
Ticket Management
Run every support queue from one taproom-ready inbox.
Track distributor requests, tasting room issues, draft account questions, and team handoffs without losing the thread.
- Shared inboxes by brand or location
- SLA views for urgent account issues
- Automations for assignment and follow-up
Customer Support
Give every customer a fast, polished answer.
Unify email, contact forms, and internal escalations so your support team can respond with context instead of scrambling across tools.
- Conversation history in one timeline
- Saved replies for refunds and event support
- CSAT visibility for every rep
Brewery Workflows
Built around production calendars, orders, and taproom operations.
Route tickets by release, event, wholesale account, or location so brewery teams can support real-world operations instead of forcing generic SaaS workflows.
- Custom pipelines for releases and kegs
- Account tagging for bars, retailers, and clubs
- Internal notes for cellar, sales, and hospitality teams
Pricing
Start free, then upgrade when your rooms and community grow.
Launch a shared focus space in minutes, skip the credit card for Free, and move to Pro or Team when you need more rooms and controls.
BrewDesk Free
No credit card required$0
/month
Forever free for small focus spaces getting started.
- 1 cafe room
- 2 users max
- Basic background sounds
- Focus timer
BrewDesk Pro
Most Popular$9
/month
For solo hosts and focused duos who want more room to run sessions.
- 5 cafe rooms
- Up to 10 users
- Premium sound scenes
- Session history and analytics
BrewDesk Team
Best for growing communities$29
/month
For collaborative rooms, study clubs, and teams running multiple spaces at once.
- Unlimited cafe rooms
- Unlimited users
- Advanced room controls
- Priority support